1. Introduction
This Privacy Policy ("Privacy Policy") governs how Datasqware, an Albanian corporation (Datasqware", "Ottip", "we", "our", "us"), processes information from individuals who use our website at https://ottip.com ("Website"), our IPTV/OTT middleware platform and related applications ("Services"), and those we interact with offline. We refer to such individuals as "you". If you are a resident of the European Union or European Economic Area, certain provisions of this Privacy Policy are supplemented by applicable GDPR requirements. If you are a resident of the United States, certain state privacy laws may grant you additional rights regarding your Personal Data.
When we use the term "Personal Data" or "Personal Information", we mean information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you, your household, or your organization, or as otherwise defined under applicable privacy law.
Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Website or Services. By accessing or using our Website or Services, you agree to this Privacy Policy.
Ottip may amend this Privacy Policy at any time. Any amendments will be made available on this page. We will not necessarily send a notification or email to alert you of the amendment unless we make material changes. Please review this Privacy Policy whenever you visit the Website. The date at the bottom of this page indicates when it was last updated. Continued use of the Website or Services following such changes constitutes acceptance of those changes.
2. Processing of Personal Data
We collect and process the following categories of information, which may include Personal Data:
- Information you submit through forms on our Website, including demo requests, contact forms and quote requests;
- Information collected through your use of our Services, such as account administrator details, property or subscriber counts, and configuration data related to your deployment;
- Your IP address, device and browser information, and Website usage data;
- Correspondence you send us, including emails and support tickets.
To avoid doubt, Ottip does not access the content streamed by end guests or subscribers (e.g., which channels or VOD titles a hotel guest watches) except where aggregated, de-identified usage data is required to operate or improve the Services, or where our customer (the hotel, ISP, broadcaster or integrator deploying Ottip) has separately agreed to such processing under a data processing agreement.
We collect your Personal Data in the following ways:
- Directly from you: for example, when you fill out a form on our Website (demo request, contact, newsletter signup), correspond with our sales or support teams, or register for an account.
- Indirectly from you: for example, through cookies and similar tracking technologies (including analytics tools) that collect information about your IP address, Website usage and browser settings. We use such technologies to understand how our Website is used and to improve it; you can control cookies through your browser settings.
- From third parties: for example, through business partners, resellers, system integrators, or publicly available sources, where you have engaged with Ottip through one of our partners.
3. Purposes of Personal Data Collection
Ottip collects and processes Personal Data for the following purposes:
- Responding to your inquiries, demo requests and support tickets;
- Providing, maintaining, securing and improving our Website and Services;
- Setting up, administering and supporting your Ottip account or deployment, including communicating with you about your subscription, integrations and technical updates;
- Sending you information about our products and services, including new features and relevant offers, where you have opted in or where permitted by applicable law (you may opt out at any time);
- Ensuring the safety, security and integrity of our Website, Services and systems, including detecting and preventing fraud or unauthorized access;
- Debugging and resolving technical issues that affect the intended functionality of our Website or Services;
- Evaluating or conducting a merger, acquisition, financing, reorganization or sale of some or all of our business assets, in which Personal Data may be among the assets transferred;
- Complying with applicable law, legal process, or governmental requests;
- Any other purpose disclosed to you at the time your Personal Data is collected, or for which you have given consent.
If you no longer wish to receive marketing communications from us, you may opt out at any time using the unsubscribe link in our emails or by contacting us using the details in Section 8 below.
4. Disclosure/Sale/Sharing of Your Personal Data
Ottip discloses Personal Data to the following categories of third parties, only as necessary for the purposes described above:
- Service providers: companies that support our Website and Services, such as hosting providers, CDN and DRM infrastructure providers, email and CRM platforms, and payment processors;
- Business and channel partners: resellers, system integrators and referral partners, where necessary to fulfill or support a deployment you have requested through them;
- Analytics providers: we use website analytics tools to understand how visitors use our Website; these tools may set cookies or similar technologies on your browser, which you can manage through your browser settings;
- Affiliated companies: other companies within the Ottip/ Datasqware corporate group, to the extent necessary to fulfill the purposes described in Section 3;
- Business transactions: a third party in connection with a merger, acquisition, financing, or sale of some or all of our assets, including in the event of insolvency or bankruptcy;
- Legal and regulatory authorities: where required to comply with applicable law, court orders, or lawful government requests.
We do not sell Personal Data for monetary consideration. We do not share Personal Data with third parties for their own independent marketing purposes without your consent.
5. Security
Ottip maintains administrative, technical and physical safeguards designed to protect your Personal Data against loss, theft, unauthorized access, disclosure, misuse or modification, including measures such as:
- Encryption of Personal Data in transit;
- Access controls limiting Personal Data to personnel who need it to perform their role;
- Measures to maintain the ongoing confidentiality, integrity and availability of our systems and Services;
- Processes to restore access to Personal Data in a timely manner in the event of a technical incident;
- Regular review of our technical and organizational security measures.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your Personal Data, we cannot guarantee its absolute security, and any transmission of Personal Data to us is at your own risk.
6. Your Rights
Depending on your location, applicable law may grant you certain rights regarding your Personal Data, which may include the right to:
- Request information about the Personal Data we hold about you;
- Access a copy of your Personal Data;
- Request correction or deletion of your Personal Data;
- Request that we restrict or object to certain processing of your Personal Data;
- Receive your Personal Data in a portable format;
- Withdraw consent, where processing is based on consent.
You may exercise these rights by contacting us using the details in Section 9 below. We may request additional information to verify your identity before fulfilling your request. Exercising certain rights (for example, the right to deletion) may limit or prevent your continued use of the Website or Services.
7. Minors
Our Website and Services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that we have collected Personal Data from someone under 18, we will take reasonable steps to delete it. If you believe we may have collected information from a minor, please contact us using the details in Section 9.
8. Links to Other Sites
Our Website may contain links to websites, plug-ins or applications operated by our partners, integrators or affiliates. This Privacy Policy does not apply to the privacy practices of any third-party websites or services, which may have their own privacy policies. Ottip does not control such linked websites and is not responsible for their content or practices. Inclusion of a link does not imply endorsement by Ottip. Please review the privacy policies of any third-party sites you visit.
9. Contact Information
To ask questions about or comment on this Privacy Policy, please contact us at:
Company: Datasqware
Email: i@odatasqware.com
Mailing Address: Norbert Jokl 55, Tirana 1001, Albania
Website: https://ottip.com/contact